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Start with a 30-day money-back guarantee. No questions asked.
30-Day Money-Back Guarantee
Email [email protected] within 30 days of your subscription and get your money back within 48 hours.
Inspector
Inspections
- AI-Assisted inspections with standard templates
- Email PDF reports directly to your customer
- 10GB cloud-storage for your inspections and synchronized across your devices
Support
- Email support with replies within 24 hours on business days
- Live chat during business hours
Inspector Pro
Inspections
- AI-Assisted inspections with standard templates
- Email PDF reports directly to your customer
- Unlimited cloud-storage for your inspections and synchronized across your devices
Support
- Email support with replies within 24 hours on business days
- Live chat during business hours
- Access to a dedicated account manager for personalized assistance and answers to your questions
Inspector Lifetime Pro
Inspections
- AI-Assisted inspections with standard templates
- Email PDF reports directly to your customer
- Unlimited cloud-storage for your inspections and synchronized across your devices
- Lifetime access to all current and future features
Support
- Email support with replies within 24 hours on business days
- Live chat during business hours
- Access to a dedicated account manager for personalized assistance and answers to your questions
- Priority support with faster response times
Payment Methods
Payment Methods
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept payment through Apple Pay and Google Pay where available.
Secure Payments
All payments are securely processed through Stripe, a PCI-compliant payment processor.
Compare Plan Features
| Feature | Inspector | Inspector Pro | Inspector Lifetime Pro |
|---|---|---|---|
| AI-Assisted inspections | ✓ | ✓ | ✓ |
| Email PDF reports | ✓ | ✓ | ✓ |
| Cloud storage | 10GB | Unlimited | Unlimited |
| Email support | ✓ | ✓ | ✓ |
| Live chat support | ✓ | ✓ | ✓ |
| Dedicated account manager | ✗ | ✓ | ✓ |
| Priority support | ✗ | ✗ | ✓ |
| Lifetime access | ✗ | ✗ | ✓ |
What Our Customers Say
"Tenspect has completely transformed how I conduct home inspections. The AI assistance saves me hours on each inspection."
"The Inspector Pro plan has been worth every penny. The unlimited storage and dedicated support have been game-changers for my business."
"I invested in the Lifetime Pro plan and couldn't be happier. The one-time payment has already paid for itself in just a few months."
Frequently Asked Questions
Payment FAQ
Payment Methods
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept payment through Apple Pay and Google Pay where available.
Are my payment details secure?
Yes. We use Stripe, a PCI-compliant payment processor, to handle all payments. We never store your credit card information on our servers – all sensitive payment data is securely handled by Stripe.
Can I use PayPal?
Currently, we don't accept PayPal payments. We use Stripe as our payment processor, which supports most major credit cards and digital wallets.
Billing
When will I be charged?
Your card will be charged immediately upon subscribing. For recurring subscriptions, you'll be automatically billed at the start of each billing cycle.
What currency will I be charged in?
All charges are processed in USD (United States Dollars). If you're paying with a card in a different currency, your bank will handle the conversion at their current exchange rate.
What appears on my credit card statement?
The charge will appear as "TENSPECT" or "TENSPECT.COM" on your statement.
Subscription Management
How do I update my payment method?
- Log into your account
- Go to Settings > Billing
- Click "Update Payment Method"
- Enter your new card information
What happens if my payment fails?
If a payment fails, we'll automatically retry the charge and notify you by email. Please ensure your payment information is up to date to avoid any service interruption.
Refunds
How do refunds work?
Refunds are processed through Stripe back to your original payment method. They typically appear within 5-10 business days, depending on your bank or card issuer.
Will I get a full refund?
Yes, if you request a refund within our 30-day money-back guarantee period, you'll receive a full refund of your payment. Please note that some banks may not refund their currency conversion fees, if applicable.
How do I request a refund?
Email [email protected] with your account details and reason for cancellation. We process all refund requests within 48 hours.
Refund Policy
30-Day Money-Back Guarantee
At Tenspect, we stand behind our product and want you to be completely satisfied with your subscription. We offer a straightforward 30-day money-back guarantee to ensure your peace of mind.
How to Request a Refund
- Send an email to [email protected]
- Include the following information in your email:
- Account information:
- Your name / company name
- Your email
- Zip code
- Order number
- Account information:
- Submit your request within 30 days of your initial subscription purchase
- We'll greatly appreciate it if you can let us know what made you want to cancel your Tenspect subscription
What to Expect
- You will receive a confirmation email acknowledging your refund request
- Your refund will be processed within 48 hours of receiving your request
- The refund will be issued to the original payment method used for the purchase
Terms and Conditions
- The refund policy applies to first-time purchases only
- The 30-day period begins on the date of your initial subscription purchase
- Refunds requested after the 30-day period will be reviewed on a case-by-case basis
- We reserve the right to deny refund requests that show signs of abuse or fraud
- If you have used enterprise features or API services extensively during the trial period, we may prorate the refund amount
Last updated: January 14, 2025
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