Tenspect Privacy Policy

At Tenspect (referred to here as "we", "us" or "our"), we respect and protect the privacy of our users ("you" and "your" or "Users") who use the Tenspect platform ("Tenspect") through our website, mobile applications, and related services (collectively, the "Services").

This Privacy Policy describes how we collect, use, and disclose personal information when you use our Services, which include the services offered on our website https://tenspect.com ("Site"). Please note that we do not control websites or services operated by third parties, and we are not responsible for their actions. We encourage you to review the privacy policies of other services you use in conjunction with our Services.

1. WHAT INFORMATION WE COLLECT​

We collect the following personal information when providing the Services:

Information you provide

• Name and contact information
• Business information
• Login credentials
• Inspection reports and data
• Client information
• Payment information
• Profile information
• Communication preferences

Information Collected Automatically

• App, Browser and Device Information:
  • Information about the device, operating system, and browser you're using
  • Other device characteristics or identifiers
  • IP address/derived location information
  • Usage patterns and preferences

Information we obtain from third parties

• Information from Analytics Providers: We receive information about your website usage and interactions from third party analytics providers.
• Error Tracking Data: We utilize information from third party service providers to provide automated error monitoring, reporting, alerting and diagnostic capture.
• Payment processor information

2. HOW WE USE YOUR INFORMATION​

We may use your personal information for the following purposes or as otherwise described at the time of collection:

3. HOW AND WHY WE SHARE YOUR INFORMATION​

We share certain information about you with service providers and other third parties to help us provide our Services:

Professional advisors, authorities and regulators. We share your information with our advisors, regulators, tax authorities, law enforcement, and government agencies when needed to:

• Respond pursuant to applicable law or regulations
• Detect, investigate, prevent, or address fraud and other illegal activity
• Protect the rights, property, and safety of our Users

Vendors and Service Providers. When we share information with third-party service providers, we require them to use your information on our behalf in accordance with our instructions and terms.

4. HOW LONG WE RETAIN YOUR PERSONAL INFORMATION​

We retain your information as needed to provide our Services, comply with legal obligations, or protect our or others' interests. We maintain internal retention policies based on:

• When the information was collected
• Whether it is necessary for continuing Services
• Legal requirements
• Industry standards for home inspection records

5. CHILDREN'S PERSONAL INFORMATION​

The Services are not directed to persons under the age of 18, and we do not knowingly request or collect any information about persons under 18. If a User is suspected of being younger than 18, we will take steps to delete their information.

6. INTERNATIONAL TRANSFERS​

To facilitate our operations, we and our service providers may transfer and store data throughout the world, including in the United States. We implement appropriate safeguards for international data transfers as required by applicable law.

7. HOW TO CONTACT US WITH QUESTIONS​

If you have questions or concerns regarding this Privacy Policy, or if you have a complaint, please contact us at [email protected].

8. CHANGES TO THIS PRIVACY POLICY​

We're constantly trying to improve our Services, so we may need to update this Privacy Policy from time to time. We post any changes on this page and, where appropriate, provide reasonable notice of material changes before they take effect.

9. OUR RELATIONSHIP WITH YOU​

Tenspect Inc. acts as the controller of your personal data.